Privacy Notice for Library Patrons

This privacy notice outlines how and why the American University in Bulgaria (AUBG) collects, uses and stores your personal data, and your rights in relation to the personal data we hold. We may modify or amend this Privacy Notice. The most current version will always be available on our Website and, where appropriate, notified to you by e-mail. If you have any questions about such matters you can contact us at [email protected].

What personal data do we collect?

The personal information we collect from you may include the following:

  • identification data including your name, AUBG ID number;
  • contact data including your home address, email address;
  • reading history;
  • senior and master’s thesis papers (for AUBG bachelor’s and master’s degree students);
  • research and publications (for AUBG faculty members);
  • reserve records (for AUBG faculty members);
  • fines you may have.

How do we collect your personal data?

We collect information about you when you:

  • enroll as a student in AUBG bachelor’s or master’s programs;
  • become an AUBG faculty member;
  • register with us as a new staff member;
  • register with us as an alumni member;
  • register with us as an external patron;
  • become a researcher of the Center of Advanced Study (based on a Memorandum of Cooperation, dated March 14, 2013).

Note: * When we obtain personal data from third party sources, we will look to ensure that the third party has lawful authority to provide us with your personal data.

The basis for processing your information and how we use it

The lawful base for data processing is a contractual obligation or steps on your part to enter into a contract with AUBG – based on your affiliation with AUBG – a student, a faculty or staff member, an alumni, or an external patron. In this respect, we use your personal data for the following:

  • to provide library services to you, as detailed on AUBG Panitza Library website:;
  • to provide reference help at your request.

We may also process your personal data because it is necessary for our legitimate interests. In this respect, we may use your personal data for the following:

  • to collect fines you may owe to AUBG Panitza Library;
  • to seek advice on our rights and obligations as a provider of Library services.

We may also process your personal data in relation to compliance with our legal obligations. In this respect, we may use your personal data for the following:

  • financial audits;
  • compliance with anti-money laundering laws and safeguarding requirements;
  • prevention and detection of crime;
  • criminal investigations – assist with investigations (including criminal investigations) carried out by the police and other competent authorities.

We may also process your personal data where:

  • it is necessary to protect your or another person’s vital interests;
  • or we have your specific or, where necessary, explicit consent to do so.

Control and care over your data

We, as an institution with one of the highest rankings in Bulgaria, are striving to improve and upgrade our control systems – to include pseudonymization of the collected and processed data, access controls, defined within the university, and most importantly – applied due care by our staff and faculty members. All measures are implemented against inadvertent or deliberate manipulation, loss, or destruction, and access by unauthorized persons.

With whom we share your data?

Your data may be shared with public authorities, such as the Bulgarian Ministry of Education, National Agency for Evaluation and Accreditation, external auditors, etc. as part of our legal obligations.

For the purpose of providing online access to e-resources and Information Literacy evaluation processes we provide information about you, i.e. your name, AUBG ID and email, to ProQuest Ebook Central, EZproxy,, Credo Instruct, Virtua Library Management System, with respect to AUBG contractual obligations and in their role as access providers.

In cases, we need to transfer your personal data to other third parties – internal auditors, software providers, etc. you will be notified, and asked for consent if the data transfer process requires us to do so. In any case, we will share your personal data with high attention to the third parties’ level of technical and organizational ability to manage personal data as required by the GDPR standards.

How long we keep it?

Personal data we collect through registration (i.e. name, AUBG ID number and email, home address) will be stored for the period of your affiliation with AUBG. Senior and Master thesis papers will be retained forever. Information on faculty reserve records is kept for the duration of the academic course. Information on your fines is kept for one semester. Personal data of alumni and external patrons is retained for one year if membership is not renewed. Personal data of CAS associates is stored for the duration of their affiliation with CAS.

Certain personal data will be retained according to the legal requirements of national and local authorities, as part of your record.

COVID-19 Information

The American University in Bulgaria (AUBG) can implement mandatory COVID-19 testing as part of its measures to prevent/limit the spreading of COVID-19 on the territory of the University and with the aim to protect the life and health of its students, employees and visitors. The mandatory COVID-19 testing is based on the legitimate interest of the controller AUBG – Art. 6, p. 1, (f) of the General Data Protection Regulation (GDPR). Please note that the actual testing is carried out in licensed laboratories by medical practitioners and AUBG does not process personal data at that stage. Once presented with information about the medical status of individuals, the processing of this data by the University is based on Art. 9, p. 2, (b) of the GDPR – processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law in so far as it is authorised by Union or Member State law or a collective agreement pursuant to Member State law providing for appropriate safeguards for the fundamental rights and the interests of the data subject.

The AUBG has chosen tests that are most appropriate for the purposes of the testing and expenses for the tests are covered by the University. The AUBG will apply short retention periods by keeping the data related to the tests only for as long as it is necessary in order to make decisions connected with the purposes mentioned above: preventing/limiting the spreading of COVID-19 on the territory of the University and protecting the life and health of its students, employees and visitors. For your as a data subject in relation to the personal data we hold, pease refer to the last section of this privacy notice.

Collection and use by third party vendors

Third-party vendors, such as Google, may use cookies or other technologies to serve ads or deliver content on other websites based on your visits to our website and other sites on the Internet and to provide analytics services. These third parties may automatically collect information about your visits to this and other websites, your IP address, your ISP, the browser you use to visit our Site, pages viewed, time spent on pages, links clicked and conversion information. They do these using cookies, clear gifs or other technologies.

We do not sell data or databases to third parties for any reason.

Cookies Policy

The AUBG’s website uses cookies in order to ensure the best user experience. To review AUBG’s website cookies policy, please check the following

You rights in relation to the personal data we hold

  • to request access to your personal data we hold;
  • to rectify or erasure your personal data; to restrict or object to processing concerning your data;
  • to request data transfer to other parties;
  • to withdraw consent at any time, without affecting the lawfulness of processing based on consent before this withdrawal;
  • to lodge a complaint with the supervisory authority – Commission for Personal Data Protection, address – 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592.

You may address your concerns or inquiries to our Data Protection Officer (DPO) – Gugushev and Partners Law Office, Yoanna Ivanova, e-mail: [email protected]; Address: 11A Aksakov Street, floor 5, Sofia 1000, Bulgaria, Telephone: +359 2 815 75 10.

Please see AUBG Internal Rules for Data Protection for more information.