Junior System Administrator


The Junior System Administrator is involved in the evaluation, testing and implementation of IT infrastructure systems to support the educational and operational process in the American University in Bulgaria.





  • Global supervision of the Active Directory Infrastructure;
  • Global supervision of the Email and Anti-spam system;
  • Global supervision of the Storage infrastructure;
  • Global supervision of the University computer network and IT security;
  • Assisting in administration user accounts on the servers;
  • Assisting in tracking down computer hackers and taking precautionary actions to protect AUBG servers from malicious attacks;
  • Assisting in maintenance of the faculty, staff and student computers;
  • Assisting in the development and installation of the University computer network;
  • Preparing and publishing information for the users including the procedures for using the AUBG Email, descriptions of the system, and changes that may affect the users;
  • Consulting faculty and staff in the area of computing and networking;
  • Assisting the Chief Information Officer to develop and improve the computer network of the University;
  • Responsible for special projects assigned by the Chief Information Officer.
  • Provides technical assistance by responding to inquiries concerning systems operation and diagnoses of system hardware, software, and operator problems.
  • Performs complex troubleshooting tasks and provides remedies to problems found with prototype hardware and software for internal and remote users.
  • Evaluates business needs for end users and recommends/implements solutions.
  • Images of desktop and laptop units to be prepped and readied for deployment to end users.
  • Maintains a customer/user-focused response and is sensitive and respectful to the end users’ computer proficiency, needs and sense of urgency.
  • Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN/WAN connectivity. Also, responsible for contacting the site ISP for troubleshooting and ticket placement.
  • Monitors problems from start to finish ensuring a timely resolution. Follows up on all issues regardless of whether the issues are resolved or not.
  • Provides end-user support, documentation and training for all software applications.
  • Installs and configures all company office printers/MFPs.
  • Travels to remote locations for technical support as required in the performance of the job.
  • Installs new software releases, and system upgrades, installs patches, and resolves software-related problems.
  • Supports and maintains user account information including access rights, security policies, and systems’ groups and user profile creation and deletion.
  • Enters data and manages assets to store, retrieve and manipulate data for analysis of system capabilities and software requirements.
  • Assists in maintaining the Office365 collaboration and email system.
  • Creates and maintains a working training library of documents, videos, and other tools to educate end-users on IT systems used within the company.
  • Performs Moves/Adds/Changes of Phones at offices, plants, and warehouses.
  • Conducts research and testing of new solutions in a lab environment.
  • Identifies and suggests improvements to all aspects of hardware and software support.
  • Trains and instructs end users and other IT Support analysts in the use of applications and/or hardware.


  • Education: Bachelor of Science in the area required;
  • Experience: Windows systems administration, mobile devices administration, knowledge in Mac OS X administration is required; experience in Open source OS is an advantage;
  • Professional skills: Good knowledge of current Windows Desktop and Server operating systems, Mac OS X and Open source OS is required;
  • Personal traits: Excellent English and Bulgarian language skills are required; excellent communication skills and interpersonal relations; ability to work under pressure and as a part of a highly motivated IT team;
  • Computer skills: Very good understanding of MS Windows Desktop end Server OS-es, MS Office 365, MS Active Directory administration, knowledge of MS OS X, Open source OS-es administration.


If you are interested in the position please send a CV/resume, a cover letter and a reference page to [email protected]