Frequently Asked Questions

Frequently Asked Questions

When is the Library open?

During the semester:

• Monday – Thursday:  8:00 – 22:00
• Friday:  8:00 – 20:00
• Saturday, Sunday: 12:00 – 22:00

During final exams week the Library is open until midnight.  

During the summer and winter vacations:

• Monday – Friday:  8:00 – 17:00
• Saturday, Sunday: closed  

What is a Call Number?

The Call Number is the address of the book. Once you find the book in the catalog, you need to jot down the Call Number. It will show you where the book is. Check the Call Number locator here.  

How many items can I borrow?

Each student has the right to check out up to 20 books and up to 3 reserve materials, 3 magazines, 3 CDs, or DVDs at a time. During the summer break, each student can take up to 5 books.  

How long can I keep books?

The loan period for a book is 21 days. You can extend that period either through your Library account or at the Circulation Desk. You can find instructions on how to do it here.  

How can I check out a book On Reserve?

Reserves are kept at the Circulation Desk. You could borrow up to 3 materials for 2 hours.  

Can I take reserve materials out of the Library?

No, reserve materials are Library use only.  

Are there any fines for overdue materials?

Yes, the fine for overdue Library materials is 10 cents per day for each material. For reserve materials the delay fine is 1 dollar. The amount is added to your student’s account at the end of the semester.  

I lost a book - what should I do?

A patron who has lost a book can either replace it or pay the price of the book plus a 10-dollar processing fee.

I need a book that is not at Panitza Library’s collection

You can either suggest a book or use the Interlibrary Loan service.  

Can I access electronic resources owned by the Library outside AUBG network?

Yes, you can find instructions here.  

How do I check my online Library account?

Click on “My Account” link on the Library home page. Enter your user name and password (they are the same, i.e. the 10-digit barcode number at the back of your AUBG ID card).  

Can I change my online Library account password?

Yes! All you need to do is log in to your Library account and then go to My Account. To change your password, choose the “Contact”.  

How do I request a book online?

You can request books that have been checked out by someone else. To do so, log in to “My Account” and search for the book once again. When you find it, go to “Copies” and click on the “Request” button.You will receive an automatic e-mail notification.  

How can I renew a book online?

Once you log in to My Account, go to “Checked Out” to renew a book. If you receive a message that the Renewal is unsuccessful, please refer to a librarian.  

I need help with my research – what should I do?

Check the information about our Reference Services here or use the form.  

Where can I find the best database for my topic?

On the Library home page search box – the databases are organized by name and by subject. You can find a short description of each database here.  

Where can I find company information?

Use the ABI/Inform database to find company profiles. For company information about countries in Southeastern Europe, search the EMIS Intelligence - Southeast Europe.

Where can I find country information?

There are several databases that provide country information - Columbia International Affairs and ABI Inform databases.   

Who can use Panitza Library?

Although the Library is open to the public, only AUBG students, faculty, and staff have borrowing privileges.  

Can I print in the Library?

Yes! There is a Printing Room in the Library situated on the ground floor, near the Circulation Desk. There are 2 printers – black-and-white and color. You can print from not only the computers in the Printing Room but also from any computer in the Library/BAC.      

Last updated: November 2017