Student Computing FAQ
Login failure. The message says "Access Denied"
If you forgot your password you have to visit the server administrator in the Computing Office to change it.
Login failure. The message says "Unable to log you on because your account has been locked out…"?
Account lockout policy disables a user account if an incorrect password is entered 3 times over a period of 10 min. These policy settings help to prevent attackers from guessing users' passwords, and they decrease the likelihood of successful attacks on your account. According this policy AUBG user account may lock for 30 minutes.
Change the password?
After you login into your account press Ctrl-Alt-Del and choose "Change Password" option and follow the instructions. Your password length must be at least 6 symbols.
What is password complexity policy?
Passwords must meet the following minimum requirements when they are changed or created:
- Not contain the user's entire Account Name or entire Full Name. The Account Name and Full Name are parsed for delimiters: commas, periods, dashes or hyphens, underscores, spaces, pound signs, and tabs. If any of these delimiters are found, the Account Name or Full Name are split and all sections are verified not to be included in the password. There is no check for any character or any three characters in succession.
- Contain characters from three of the following five categories:
-- English uppercase characters (A through Z)
-- English lowercase characters (a through z)
-- Base 10 digits (0 through 9)
-- Non-alphabetic characters (for example, !, $, #, %)
-- A catch-all category of any Unicode character that does not fall under the previous four categories. This fifth category can be regionally specific.
Problems with the account space?
On the STUD server students have 500 MB space in their home directories and 500 MB in their mailboxes. If you don't have free space into your accounts you can't save any files, work with files, receive and send messages.
Problems with E-mail?
Problems with your folders may appear due to improper settings of your profile or if you don't have enough space in your mailbox.
To check the settings of your mailbox on the "Outlook" icon with right click of the mouse choose "Properties". Check the Properties of "Microsoft Exchange server". The right settings should be "Microsoft Exchange server" - BL8ESRV5; "Mailbox" - your user name. After that choose "Check Name" and your names should appear in the "Mailbox" line then confirm it with "OK" button.
If you don't have enough space you can't send or receive messages. You need to clear or move your messages. Your mailbox is situated on the server and consumes from your mailbox space. You can move your messages into Personal Folders which are situated on "Q:" drive and consume from your Home directory space. Keep in mind that when you send a message Outlook keeps copy in the "Sent Items," and that all deleted messages are not deleted automatically but are moved to "Deleted Items" Folder. You need to "Empty" the "Deleted Items" folder. Otherwise, you consume from your mailbox space.
Check your home drive free space?
Right click of the mouse in Windows Explorer over "Properties" on your "Q:" drive.
Check the number of printed pages?
On the Task Bar, double-click on "WBalance" icon. "Account Balance" window will tell you the number of pages you have printed since the beginning of the school year.
Check your free space. Not enough space might be one of the reasons for your print problems.
How to check your e-mail from outside the university using Web access?
You can check your e-mail from outside the university using Web access. You should enter the following address and when prompted to enter your login name and password.
Problem when saving a Document. The message says "The disk is write protected"?
Check your free space. Not enough space might be one of the reasons for this problem.